Course Outline
Today, the ability to describe, understand and solve problems is an essential skill for any organisation. These solutions need to be both creative and compliant. This highly interactive programme is designed to develop your creative and logical improvement skills. It outlines the variety of process improvement tools, ranging from Basic Quality tools, Lean Manufacturing, Six Sigma to Seven Step Problem Solving. Participants will then utilise a range of these tools to solve specific case studies in a team environment. Methods for Communication and Success Sustainability are also identified.
Course Content
Understanding the dual nature of Creative Problem Solving - Creative and Logic.
Problem Solving or Process Improvement - What's the difference?
Methodologies for Improvement - Process Mapping, Lean Manufacturing, Six Sigma, Root Cause Analysis, 7 Step Problem Solving, Creativity Tools.
Team Event - Seven Step Problem Solving Case Study.
Understanding Solution Sustainability.
Communications in Problem Solving.
Understanding the Importance of Competency & Culture to support Process Improvement.
Who Should Attend?
This programme is recommended for managers at all levels, from supervisors, project and middle managers to top executives. Employees, staff and team members that participate in problem solving are encouraged to attend. This programme will provide concise and comprehensive concepts that can be applied immediately.
Download Course Outline
Click here to download a pdf of the course outline
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